FAQ
Bankability On Demand
Person-to-Person (P2P) Payment
Push Text Banking Alerts
Tag Transactions
Touch ID
Truncated Statements (Online Check Images)
Debit Card
Your debit card will arrive by the end of the month, the PIN will remain the same.
^ back to top
- Log in with your 6240 _ _ _ _ _ _ _ _ ID in the NetTeller username box.
- Enter your Netteller PIN/Password. If this is the first time you’ve logged in, it will be the last 4 digits of the primary account owner’s social security number.
- Once you are logged in, select the Options tab. Select Modify Login Information, input an easy to use “alias” in the Netteller ID box and confirm it in the next box. Next time you log in, use the much shorter, more personal “alias” you created.
- Log in to Midstates Online Banking and select the Options tab.
- Tab down to the PIN/Password Reset Question and type in a question to prompt you for a password reset. Make it easy to use and remember, such as “what is my dog’s name?” or “what’s my mother’s middle name?”.
- Tab down to the PIN/Password Reset Answer and input the answer to the above question.
- If you forget your password, all you need to do is click the password reset option for a secure and simple way to get back into online banking.
- Log in to Midstates Online Banking and select the E-Documents tab.
- Select the Sign/Up Changes option.
- Click on the account(s) for which you would like a secure email statement sent to you.
- Read and accept the electronic disclosure.
- You will receive a paper statement and an eStatement on your next statement cycle. After that, eStatements only will be generated.
- eStatements are delivered via a secure email and available on the Midstates Bank mobile app. You can save the PDF statement onto your personal computer’s hard drive for long term storage.
- Log in to Midstates Online Banking and select the Bill Payment.
- You will be prompted to add a Bill Payer account by selecting a checking account to use.
- Once the account is selected, follow the easy to use “add a payee” feature and begin paying anyone, anywhere!
- Bill pay functions are also available via the Midstates Bank mobile app.
^ back to top
Mobile App
No. “Quick Access” is an option on the Preferences screen. This setting gives you a quick view of your chosen balance when you're not logged in. You’ll also need to choose the “Remember My ID” option when activating this setting.
It’s important to note that the feature is not password-protected, meaning others can see your balance if your device is lost or stolen. (Your account number is always hidden.) This setting will only apply on the device you were using when you activated it.
Tap on the menu, or the 3 lines in the upper left corner of the mobile app. Use login assistance to reset your password. If you've tried login assistance already and have been locked out, you can try again later or contact customer service at 1-888-710-9070.
^ back to top
An electronic delivery of a bank’s customer’s bank statement – “eStatement”. It looks exactly like the paper document sent via the mail. A bank statement includes a customer’s activity with the bank – deposits, checks, ACH or ATM activity. A bank is required to send them to clients for review and reconcilement.
The basic requirements are that a customer has the online banking product (netteller) and has “opted in” to receive electronic delivery to their email address on file. Midstates Bank cannot enroll clients manually, they have to follow the regulatory guidelines of enrolling themselves.
To enroll in e-Statements follow the simple steps below:
- Log on to your Online Banking account
- Click on the E-Documents tab
- From there, click on the "Details" link and choose which accounts you would like delivered electronically (If you don't click on the "details" link all accounts will be delivered electronically by default)
- Verify your email address and type in a security phrase
- Click "Enroll Now" - we will send you an email confirming your enrollment
Note: eStatements requires the use of Adobe Acrobat Reader. Download the free reader here .
*If you are charged for check images now, you will be charged for eStatements with Images. On your first statement cycle after enrollment, you will receive your traditional paper statement in the mail and an electronic statement. After that, all statements (that you elect) will be sent electronically.
How do I view, print or save my eStatement?
You will receive an email from msbna@msbna.com alerting you that your bank statement is ready. You can then log in with your online banking ID from that email, go directly to online banking or use the mobile app to view the statement, print the statement or save the statement as a PDF on your computer or other permanent storage (cloud based options).
How long are eStatement available?
Once a customer signs up, eStatements will be available for 19 months. However, it will not go “back” to prior to the customer signing up.
^ back to top
Bill Pay
Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use. Watch the demo to learn more.
You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.
- It’s easy to enroll in Bill Pay. Just log in to your account and click the "Bill Pay" link to access the short enrollment form.
- Not enrolled in Online Banking? Simply complete the Contact Us form with the message "Enroll in Online Banking" and we'll take care of the rest.
- Bill Pay functions are also available on the Midstates Bank mobile app.
- Log in to your account and click the "Bill Pay" link.
- Click the "Add a Payee" button on your home page dashboard.
- Enter the requested information. Typically this information can be found on your latest bill statement.
Mobile Deposit
- Simply open the Midstates Mobile app or download the app from the App Store or Google Play store. Use your existing Online Banking User ID and Password to log in.
- Select Mobile Deposit from the Menu, or the 3 lines in the upper left-hand corner.
- Complete enrollment and agree to the terms.
Midstates Bank P2P is a person-to-person service that lets you send and receive money from almost anyone with a U.S. bank account using that person’s email address or mobile phone number.
- Log on to the Midstates Mobile App. When the “Accounts” screen is displayed, tap on the menu, or the 3 lines in the upper left corner.
- Under the P2P Payments heading, tap on “P2P”.
- Choose “Manage Cards” to add your debit card.
- Select payment and enter the requested information. Need only payee’s email or mobile phone number to send money.
- Agree to the terms and input your debit card PIN to securely send funds.
Yes. You can use P2P to send and receive money at no charge. Message and data rates may apply.
Yes. You’ll need a Midstates Bank checking account and debit card to send money using P2P. You do not need to bank with Midstates Bank to receive money.
If you are sending money, there is a per transaction payment limit up to $500.00 and cannot exceed the available debit card purchase limit or available account balance. There is a monthly limit of $1,500.00.
There are no limits to the amount of money you can receive.
No. You only need their cell phone number or email address. The recipient will receive a notification from 678-264-6407 or an email from Midstates Bank. The recipient enters their card or account information through a secure link provided in the notification.
It depends on how the transaction is set up. If you are sending a payment and your recipient is another Midstates Bank customer or if your recipient’s bank supports real-time payments, he or she will typically receive the money a few minutes after it’s sent. If the bank doesn’t support real-time payments, he or she will get the money in 1 to 2 business days.
If you are receiving an incoming payment and the sender’s bank supports real-time payments, you’ll usually get the money a few minutes after it’s been sent. If the sender’s bank doesn’t support real-time payments, you will receive the money in 1 to 3 business days.
The recipient can enter their routing number and account number. The payment will then be processed via the ACH (automated clearing house) system to their bank within 1-2 days.
The funds will be returned to your account after 6 days if not claimed.
You need to make sure you verify this information before sending. Funds could be claimed by the wrong recipient and would require a Reg E claim to see if the funds could be recovered.
Contact Midstates Bank to cancel. The funds will be returned to your card.
Your security is very important to Midstates Bank. Because of this, we use a variety of technological tools to make sure our services and our products remain secure. We work diligently to ensure the security of your personal information. When you use P2P, you don’t need to know your recipient’s account number or other financial information. Additionally, you have the peace of mind in knowing your money is in your bank account instead of using physical checks that must pass through the mail.
^ back to top
Tag Transactions
Tagging transactions allows you to quickly locate your purchases. To tag a transaction, simply:
- Select “Tagged Transactions” from the menu accessible via the 3 white lines of the upper left-hand corner of the mobile app.
- Select an account
- Select the transaction you wish to tag
- Click “+ Tag”
- Select the desired category to complete the tag.
^ back to top
Bank Routing Number
The ABA routing number is a 9-digit code assigned to financial institutions by The American Bankers Association (ABA). This number identifies the financial institution upon which a payment is drawn. Routing numbers are sometimes referred to as check routing numbers, ABA numbers or routing transit numbers (RTN).
Incoming Wire Transfers
Your Name
Your Address (mailing address) City, State, zip
^ back to top
Account Alerts
generated. Two-Way Text Banking alerts gives you the ability to access your balance and account history using simple text commands.
Push Alerts
How do I sign up for Push Alerts?
These types of notifications are based on the criteria you provide within the mobile app. Some examples of how this could be used are below:
- Daily Balance Alerts - "I'd like to receive my available balance every Wednesday and Friday at 4 p.m."
- Monthly Balance Alerts - "I'd like to know my available balance at 12 p.m. on the 1st and 15th of every month."
- Balance Threshold Alerts - "I'd like to know when my available balance is below $100" or "I'd like to know when my available balance is above $500."
- Transaction Alerts - Know when your debit card is being used, when an ACH occurs, or when a wire is transmitted, and set a balance threshold on any of those.
- If you haven't already, enroll in Online Banking.
- Download the Midstates Bank Mobile App to your smartphone or tablet.
- Log in to the App with your Online Banking ID and password.
- Open the left navigation menu.
- Tap "Text Banking" under the "Messaging" menu and then tap "Add Alert."
- Select the type of alerts you'd like to receive.
- BAL - receive your available balance.
- HIST - receive the last five transactions within the last 90 days.
- XFER - transfer money between your accounts.
- HELP - sends a list of available commands.
- STOP - deactivates text banking services.
- Log in to the App with your Online Banking ID and password.
- Open the left navigation menu.
- Tap "Text Banking" under the "Messaging" menu and then tap "Two-Way Text Banking."
- Select the mobile phone number associated with your profile.
- Swipe left on the account you would like to enable Two-Way Text Banking alerts and select "Activate." To deactivate an account swipe left and select "Deactivate."
- Log on to the Midstates App. When the “Accounts” screen is displayed, tap on the Menu, or the 3 lines in the upper left corner.
- Under the Messaging heading, tap on “Text Banking”. In the Text Banking menu, click on “Add Alert”.Then select Alert type. Click on “Transactions” and continue.
Transaction type=debit card
Start time=24/7
Stop time=24/7
Amount=greater than 0
Mobile Wallet
A Mobile Wallet is a way to carry your debit card information in a digital form on your mobile device. Instead of using your physical plastic debit card to make purchases, you can pay with your smartphone, tablet or smartwatch.
- Download or open the mobile wallet app.
- Add your Midstates Bank debit card information to the mobile wallet.
- Authenticate your device and card by either receiving a onetime passcode via text, email or a call to the bank.
- When you check out at participating merchants, access the mobile wallet and choose your card. If you are making an in-store purchase, just hold your mobile device up to the terminal.
The Wallet has certain security features and procedures to protect you against unauthorized use. You are responsible for maintaining the confidentiality of your User IDs and passwords related to your device(s) and Wallet. If you permit other persons to use your Wallet credentials, you are responsible for any transactions they authorize or perform. If you believe your Wallet has been accessed without your authorization, you must notify us immediately.
- Midstates Bank Debit Cards come with expanded Debit Card benefits through MasterCard® such as price protection, extended warranty and satisfaction guaranty.
- When you download the Midstates Bank Mobile App, you can sign up for account activity alerts, and view your transactions, keeping you informed and in control of your finances.
The daily spending limits already in place on your debit card will also apply to your transactions using the Mobile Wallet.
If you believe your card or mobile device has been lost or stolen or that your Wallet has been accessed without your authorization, you must notify us immediately.
^ back to top
Touch ID
- The Midstates Mobile App is available to all Online Banking customers and free to install.
- Once you have established Touch ID service on your iPhone®, log on to the Midstates Mobile App and enable Touch ID by selecting the Menu, or 3 lines in the upper-left hand corner.
- Select Settings the Touch ID.
- Update credentials including User ID and Password and select Continue.
Health Savings Account (HSA)
Midstates Bank Basic HSA Product Information
Eligibility
Enrollment
Simply stop in or call 800-813-7291 for the office nearest you. Your HSA will be held in a custodial account with Midstates Bank. The account will function like a checking account, and is subject to all of the rules of a checking account.
What is needed to open a HSA checking account at Midstates Bank?
- Name and Identification
- Street Address
- Date of Birth
- Social Security number
Yes, you will earn interest on your HSA balance. Rates are variable and may be changed at Midstates Bank’s discretion; you will be informed of your current interest rate when you open your HSA. After that, rates can be obtained by contacting Midstates Bank.
What tax statements will I receive from the bank?
Midstates Bank is required to issue two types of tax statements to you and the IRS: a 1099-SA and a 5498-SA.
1099-SA: This document lists your total distributions from your HSA for the year. You will receive this statement by January 31 for the previous tax year. You should ensure that you have receipts for eligible expenses equal to the amount of the distributions on the 1099-SA to avoid having to pay taxes and penalties on your distributions.
5498-SA: This document lists your total contributions for the year, any rollover HSA contributions, and the fair market value of your HSA as of December 31. You will receive this statement by May 31 for the previous tax year. This document is issued later because the IRS requires the bank to list all contributions for the previous tax year, which can be made as late as April 15 of the following calendar year. You should verify that the amounts reported on the 5498 matches your contribution records and your IRS form 8889, if filed.
Will I receive a bank statement for my HSA?
Yes. Midstates Bank will send you a regular monthly statement of deposits and withdrawals.
Can my account ever become overdrawn?
It is possible to overdraw your account. Your balance is usually verified before an electronic card transaction occurs, but you can write a check or create an automatic clearing house entry that could overdraw the balance.
Would you pay the checks if there isn't enough money on deposit?
Unlike a Flexible Spending account, you must have funds on deposit before paying for qualified medical expenses. The IRS does not allow you to spend funds that have not been deposited, so the bank is unable to pay the checks and they would be returned. Overdraft protection is not permitted on a HSA and the overdraft fees shown on the Schedule of Fees would apply.
Can I get my canceled checks back?
You will receive check images to improve record keeping.
How can I learn more about HSAs?
Additional resources: Visit www.treas.gov and click on Health Savings Accounts
Midstates Bank Basic HSA Product Information
- Interest Bearing Checking Account: Current Rate is .15% APY.
- Free Introductory Box of Checks
- Free Online Banking, Mobile Banking and Bill Payer
- $1.50 per month maintenance fee
- Free return of check images to improve record keeping
All accounts are FDIC insured.
Eligibility
- Tax-deductible: Contributions to the HSA are 100% deductible from gross income (up to the legal limit).
- Tax-free: Withdrawals to pay “qualified medical expenses” are free from federal income tax.
- Tax-deferred: Interest earnings accumulate tax-deferred, and if used to pay qualified medical expenses, are tax-free.
- HSA money is yours to keep: Unlike a flexible spending account (FSA), unused money in your HSA isn’t forfeited at the end of the year; it continues to grow, tax-deferred.
2) Not covered under other health insurance that is not an HDHP;
3) Not enrolled in Medicare; and
4) Not another person’s dependent on their tax return.
In addition, there are no income limits on who may contribute to an HSA and no requirement of having earned income to contribute to HSAs. The HSA owner must determine if he or she is eligible to establish an HSA.
| Minimum Deductible |
Maximum Out-of-Pocket | Contribution Limit | 55+ Catch-Up Contribution Limit | ||
|---|---|---|---|---|---|
|
Single |
$1,350 |
$6,650 |
$3,450 |
Additional $1,000 |
|
|
Family |
$2,700 |
$13,300 |
$6,900 |
Additional $1,000 |
Out of pocket expenses include deductibles and co-payments. Out of pocket expenses do NOT include premiums or non-covered services within the health plan.
^ back to top
Contributions
Who can contribute to my HSA?
Contributions to HSAs can be made by the employer, the individual, or both.
- If made by the employer, it is not taxable to the employee (excluded from income and wages)
- If made by the individual, it is an "above-the-line" deduction
- Family members may also make contributions to an HSA for another family member as long as the family member is eligible and covered under the High Deductible Health Plan.
Your eligibility to contribute to an HSA is determined by the effective date of your HDHP coverage. Your annual contribution depends on the number of months of HDHP coverage you have during the year (technically, the months where you have HDHP coverage on the first day of the month). The amount you can contribute is not determined by the date you establish your account. However, medical expenses incurred before the date your HSA is established cannot be reimbursed from the account.
^ back to top
Use
You are responsible for that decision, and therefore should familiarize yourself with what qualified medical expenses are and keep your receipts in case you need to defend your expenditures or decisions during an audit.
What is a “qualified medical expense"?
A qualified medical expense is one for medical care as defined by Internal Revenue Code Section 213(d), Publication 502. The expense must be primarily to alleviate or prevent a physical or mental defect or illness, including dental and vision.
A few examples of expenses that do not qualify are:
- Over-the-counter medications unless they are prescribed by a physician
- Surgery for purely cosmetic reasons
- Health club dues
- Illegal operations or treatment
- Maternity clothes
- Toothpaste, toiletries and cosmetics
No, this would be a non-medical withdrawal, subject to taxes and penalty. There are some exceptions.
No penalty or taxes will apply if the money is withdrawn to pay premiums for:
- Qualified long-term care insurance (qualified dollar amount depends on your age, see IRS Publication 502 for the amounts deductible by age); or
- Health insurance while you are receiving federal or state unemployment compensation; or
- Continuation of coverage plans, like COBRA, required under any federal law; or
- Medicare premiums.
Yes, you may withdraw funds to pay for the qualified medical expenses for yourself, your spouse or a dependent without tax penalty. This is one of the great advantages of HSAs.
The unused balance in a Health Savings Account automatically rolls over year after year. You won't lose your money if you don't spend it within the year.
You can continue to use your account tax-free for out-of-pocket health expenses. When you enroll in Medicare, you can use your account to pay Medicare premiums, deductibles, co-pays, and coinsurance under any part of Medicare. If you have retiree health benefits through your former employer, you can also use your account to pay for your share of retiree medical insurance premiums. The one expense you cannot use your account for is to purchase a Medicare supplemental insurance or "Medigap" policy.
Once you turn age 65, you can also use your account to pay for things other than medical expenses. If used for other expenses, the amount withdrawn will be taxable as income but will not be subject to any other penalties. Individuals under age 65 who use their accounts for non-medical expenses must pay income tax and a 10% penalty on the amount withdrawn.
No. You cannot reimburse qualified medical expenses incurred before your account is established. We recommend you establish your account as soon as possible.
It is your responsibility to keep track of your deposits and expenditures and keep all of your receipts. If you run out of HSA funds (and therefore need to use your HDHP), you may need to send those receipts to your insurer.
If you are still covered by your HDHP and have not met your policy deductible, you will be responsible for 100% of the amount agreed to be paid by your insurance policy to the physician. You can pay with your Midstates Bank HSA checking account.
If your physician does not ask for payment at the time of service, the physician will probably submit a claim to your insurance company, and the insurance company will apply any discounts based on their contract with the physician. You should then receive an "Explanation of Benefits" from your insurance plan stating how much the negotiated payment amount is, and that you are responsible for 100% of this negotiated amount. If you have not already made any payment to the physician for the services provided, the physician may then send you a bill for payment.
If an individual is age 65 or older, regardless of whether the individual has been enrolled in Medicare, there is no penalty to withdraw funds from the HSA. As always, normal income taxes will apply if the distribution is not used for unreimbursed medical expenses (expenses not covered by the medical plan).
Your HSA will be treated as your surviving spouse’s HSA, but only if your spouse is the named beneficiary. If there is no surviving spouse or your spouse is not the beneficiary, then it will cease to be an HSA and will be included in the federal gross income of your estate or named beneficiary.