COVID-19 (Coronavirus) Update
Last updated: 2/8/2021
All Branch Lobbies Now Open
Our customers’ and colleagues’ health and well-being remain one of our top priorities as we continue to follow COVID-19 guidelines established by local, state, and federal health officials.
Carefully considering those guidelines, we have reopened our branch lobbies.
Now, in addition to walk-up lobbies, drive-thru, ATM, and online, you may again bank inside any of our branch locations. View branch Locations and Hours.
What to Expect on Your Branch Visit
We look forward to welcoming you back into our branches. We appreciate your patience as we work to keep everyone healthy. Here is what you can expect during your visit:
- Masks are required. Midstates Bank colleagues will be wearing masks and we require you do the same.
- Customers wearing face coverings may be asked to remove them briefly for identification purposes.
- Plexiglass barriers at teller stations have been installed.
- Social distancing is being practiced.
- Enhanced sanitation protocols are in place, including disinfecting high-contact surfaces throughout the day and after each appointment.
Other Ways to Bank and Connect with Midstates Bank
If you are infected with COVID-19 or are symptomatic, we ask that you conduct your transactions online at midstatesbank.com, using the Midstates Bank Mobile app, or visiting any of our conveniently located ATMs.
As a reminder, you can text your help requests to 888-710-9070 and we will respond 7am - 7pm, 7 days a week.
Our Customer Service Center is available at 888-710-9070, Monday - Friday 8:00am-5:00pm and Saturday 8:00am-11:00am.
