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Midstates Bank

Fraud Protection

Here are some popular fraud schemes. Visit stopfraud.gov for additional information and tips on how to prevent them. For Midstates Bank customers, if you believe you may be a victim of any of these schemes, please contact us immediately at 1-866-546-8273 or email msbnahelp@msbna.com
 

Tips for Online Safety

  • Midstates Bank will never ask you to reply to an an email or text message with any of your personal information such as a social security number or ATM/Debit Card Pin.
  • Don’t respond to requests for personal information from unsolicited e-mails or
    pop-up windows.
  • Enroll in Midstates Account Alerts to reduce the risk of debit card fraud.
  • Enroll in eStatements to reduce the risk of mail fraud of mailed statements.
  • View your cleared checks through Online Banking or the Mobile app to monitor check fraud.
  • Enroll in Bill Pay services to pay and receive  bills online to reduce the chances of mail fraud.
  • Be sure to install a virus protection program, check daily for online updates, and
    periodically scan all files on your computer.
  • Visit a web site by entering the web address – or “URL” - yourself into your web
    browser, not by clicking a link in an e-mail.
 

Identity Theft

One of the fastest growing crimes in the nation is identity theft. Fraudsters use another individual’s personal info, acquired through various means. The identity thief needs only to get once pice of your personal information such as name, address, bank account numbers or your social security number, etc, to take over your identity. They can then change your address, open new accounts at financial institutions and access your existing accounts. How can you prevent identity theft? Do not give out personal info over the phone, through the mail, or on the internet unless you have initiated the contact. Shred receipts, expired cards, statements, checks, or other sensitive personal information. For more information on identity theft prevention solutions visit http://www.ftc.gov.  
 

Internet Scams

Fake Website
Sometimes criminals may send you email that looks like it has come from Midstates Bank. These phony emails ask you to go to a Website that also looks like Midstates Bank and provide your personal account information. These emails may even ask you to call a phone number and provide account information. This website is a fake.We will never ask you to reply to an email with any of your personal information, such as your social security number, ATM or Debit Card PIN.
 
Internet Check Fraud
Victims may receive a check for something they sold over the Internet. The check will be made out for more than the selling price. The victim will be instructed to deposit the check, but send back the difference in cash.
 
Closed/Locked Account Alerts
Urgent appeals claim that your account may be closed if you fail to confirm or verify your personal information. Midstates bank will never ask you to verify information in this way.
 

Elder Financial Exploitation

This is the illegal taking, misuse, or concealment of funds, property, or assets of a vulnerable elder, typically by someone with whom the elder has a relationship, such as a spouse, sibling, child, friend, or caregiver. What are some signs of possible elder financial exploitation? Sudden changes in financial situations may be the result of exploitation. Behavior such as belittling, threats, and other uses of power and control by those who should be in a position of trust. For more info, visit the National Center on Elder Abuse at ncea.acl.gov.

 

Skimmers at the Pump

Skimmers are illegal card readers attached to payment terminals — like gas pumps — that grab data off a credit or debit card’s magnetic stripe without your knowledge. Criminals sell the stolen data or use it to buy things online. You won’t know your information has been stolen until you get your statement or an overdraft notice. To learn the tips to avoid a skimmer when you gas up, visit the Federal Trade Commission on Consumer Information at consumer.ftc.gov
 

Lottery or Sweepstakes Scams

Victims receive unsolicited communication (telephone, email or direct mail) that they are the winner of a  foreign lottery they did not enter. The communication will direct them to pay a small percentage for fake taxes or other fees in order to receive their prize. For more info, visit the Federal Trade Commission on Consumer Information at consumer.ftc.gov

Telephone Scams

Fraudsters cold call victims hoping they reach customers of a bank they are claiming to be calling on behalf of. If the call is not initiated by the customer, the customer should ask for information from the caller, never give out sensitive information, and report the phone call to your bank.

 
Letter Scams

These type of scams involve unsolicited letters/emails sent to individuals offering the recipient something of value for their assistance in transferring a large amount of cash. These "old-fashioned fraud schemes" have existed for a long time. Examples are bogus business opportunities, chain letters, "free goods", work-at-home schemes, diet scams, mystery shopper scams, etc. For more information, the Federal Trade Commission (FTC) has a list of the most common schemes at www.ftc.gov.