The final transitioning of your Kingsley State Bank (KSB) account(s) to Midstates Bank is quickly approaching, with completion scheduled to take place on Monday, June 3, 2019. As promised, our priority is to keep you informed every step of the way. We have prepared Important Dates Reminders, a Conversion Guide and FAQ to detail our conversion plans and answer potential questions you might have about the care of your account(s).
Important Dates to Remember
Friday, May 31, 2019
- You will have access to KSB's Online Banking until 5:30 PM.
- Additional account activity after 5:30 PM will be reflected on your new Midstates Bank Online Banking after conversion, not your KSB Online Banking.
Saturday, June 1 - Sunday June, 2nd, 2019
- During the weekend you will be able to continue using your KSB debit card. Transactions during this time period will be reflected within Midstates Bank's Online Banking after close of business on June 3rd.
Monday, June 3, 2019
- Beginning at 8:00 AM (CST) you will be able to access and use your new Midstates Bank debit card along with Midstates Bank Online, Mobile and Telephone Banking systems.
Frequently Asked Questions
We have included many of these answers in our Conversion Guide provided above and through the following Frequently Asked Questions. However, we understand that you might still have questions. We are here to help. Please do not hesitate to contact your local branch.
Can I still use my KSB debit card?
Your KSB debit card will work over the conversion weekend (May 31st - June 2nd); however, it will be shut off at 2:00 AM on Monday, June 3rd, 2019. Transactions during this time period will be reflected within Midstates Bank's Online Banking after close of business on June 3rd.
Will I get a new debit card?
Yes, Current KSB debit cardholders have been sent a new Midstates Bank MasterCard® debit card with a new card number.
How do I set-up my new pin?
Along with the card, you will receive activation instructions. Debit cardholders will be able to set their
Personal Identification Number (PIN) during the activation call on or after June 3rd, 2019 at 8:00 AM.
What is my Midstates Bank debit card Limit?
All debit card daily limits will be $310 for ATM withdrawals and $510 for purchase transactions (no PIN).
Will my account numbers change?
No, your base account number(s) will remain the same but will be updated to 10 digits with a leading 06. For example, if your account number is currently 123456 it will now be 0600123456. Our teams will know to add the 06 when you stop in so you will not see a change in service.
Checks & Deposit Slips
Can I still use my KSB checkbook and deposit slips?
Yes, KSB routing number will be honored for an extended 6-month period through November 30, 2019.
Therefore, you may continue to use your existing KSB checkbook and deposit slip supply through
November 30, 2019.
How do I order new Midstates Bank checks?
Staff will be contacting you in the next few months to assist with check ordering. Each account will receive
one box of complimentary standard checks.
How long can I use my KSB checkbook and deposit slips?
We kindly request that you order and begin to utilize updated Midstates Bank checks bearing the
Midstates Bank name, ABA routing number 104903388 and your updated checking or money market
account number prior to November 30, 2019.
What do I do with my old KSB checks?
Please properly destroy your KSB checks once you receive updated Midstates Bank checks. You may drop
off any of your old KSB checks at any Midstates location to be destroyed.
What information do I need if I order checks through a different vendor?
If you wish to order checks through another provider, please provide Midstates Bank’s ABA routing
number 104903388 and your updated account number to ensure correct processing.
Can I still use KSB Online Banking?
On Friday, May 31st at 5:30 PM, your KSB Online Banking will no longer be available to conduct online transactions; you will have View-Only mode only until June 30, 2019.
Do I need to re-enroll in Midstates Bank Online Banking?
Current online banking users will receive another mailing the week of May 20th with login information and
details on the features and functionality within Midstates Bank’s Online Banking.
You do not need to re-enroll in online banking if you are current KSB online banking user. In most circumstances, you will be able to use your current user ID and last 4 digits of your social security number to log on. If your user ID will not transfer, you will be contacted with instructions prior to June 3rd.
When will I have access to Midstates Bank Online Banking?
Beginning 8:00 AM on Monday, June 3rd, you will have access to Midstates Bank’s Online Banking on our Home Page.
Can I access KSB's mobile banking?
During conversion weekend, beginning at 5:30 PM on May 31st, KSB’s mobile and online banking will go
into view-only mode until 8:00 AM on June 3rd, at which time you can use Midstates Bank’s mobile banking.
How do I get the Midstates Bank Mobile App?
All current mobile banking users will need to download Midstates Bank’s free mobile banking app
. Sign in with your Midstates Bank online banking user ID and password.