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Help Center

Frequently Asked Questions

Contact your local branch or Text Us at 888-710-9070, Monday through Friday from 8:00 a.m. to 5:00 p.m.
 
Want to set up automated password reset?
You can do this easily through Midstates Online Banking:
  1. Log in and go to the Options tab.
  2. Scroll to PIN/Password Reset Question and enter a question that’s easy to remember, like “What is my dog’s name?” or “What’s my mother’s middle name?”
  3. Select PIN/Password Reset Answer and type in the answer to your chosen question.
If you ever forget your password, just click the Forgot Password option for a secure and hassle-free way to regain access to your account.
We make it easy for you to check your account balance or view account transactions 24 hours a day, 7 days a week with Online Banking and Mobile Banking.
If you suspect your account has been accessed without your consent, call us immediately at 888-710-9070.
Contact your local Midstates branch or text us at 888-710-9070. 

If your debit card is lost, stolen, or you notice unauthorized activity, act quickly to protect your account act quickly. Report your lost or stolen card using these numbers:

888-710-9070 during regular business hours, Monday through Friday, 8:00 am to 5:00 pm.

866-546-8273 during non-banking hours.


Prefer to do it yourself?
Use SecureSwipe in the Midstates Bank mobile app to instantly lock your card.

You can always use your mobile app to access your account online anywhere. You can call or text us at 888-710-9070, stop by your local Midstates branch, or send us a secure message through Online Banking with your trip details. Here’s a list of what we need to know while you’re away:

  • Dates you’ll be traveling and away from home
  • The location (city/country) that you’ll be visiting
  • A good phone number to reach you if necessary
  • The cards you’d like access to when traveling
Keeping your contact information up to date helps us contact you faster should we need to speak with you.  Contact your local Midstates branch or Text Us at 888-710-9070 to update your information.
Contact your local Midstates branch or Text Us 888-710-9070 and we would be happy to get your enrolled in Online Banking.


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Midstates Bank is a full-service financial institution with branches throughout western Iowa.
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Why Midstates Bank?


To us, banking is more than just the name on the account. It's about in-person conversations, receiving quick responses from real people, supporting our community, and encouraging team members to grow.