Help Center

If your debit card is lost, stolen, or you notice unauthorized activity, act quickly to protect your account act quickly. Report your lost or stolen card using these numbers:

888-710-9070 during regular business hours, Monday through Friday, 8:00 am to 5:00 pm.

866-546-8273 during non-banking hours.

Prefer to do it yourself?
Lock or unlock your Debit Mastercard® instantly in digital banking.  Simply log in, navigate to Dashboard or Manage Cards, and toggle your card On or Off to protect your account against unauthorized charges.

You can always use your mobile app to access your account online anywhere. You can call or text us at 888-710-9070, stop by your local Midstates branch, or send us a secure message through Digital Banking with your trip details. Here’s a list of what we need to know while you’re away:

• Dates you’ll be traveling and away from home
• The location (city/country) that you’ll be visiting
• A good phone number to reach you if necessary
• The cards you’d like access to when traveling

Keeping your contact information up to date helps us contact you faster should we need to speak with you.  Contact your local Midstates branch or Text Us at 888-710-9070 to update your information.

For new Midstates Bank customers, you will be able to set up digital banking by clicking on the "Login" button in the upper right-hand corner, then choose "Enrollment”.  From there, you will be asked to enter information to confirm your identity, set up multifactor authentication, and enroll in digital banking.